Today, I called Kraft and complained about a product that I had tried. We had tried these products before and loved them, however I was not satisfied with it AT ALL. It didn't expire for over a month, but when I opened the bag, the cheese was moldy.
Instead of just throwing it away, I kept the packaging and called Kraft. They were very quick to apologize and offer me a form of reimbursment.
This is just a reminder to all that if you come across a product that you are not 100% satisfied with, do not be afraid to either call or email the company. I have also done this with Uncle Ben's, Huggies and a few others due to mold, diaper tabs falling off, and such. Most companies will offer you either a refund check or a coupon for a free item to replace the one you did not like.
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